Empowering Businesses with AI-ITSM
Service Desk Software
Service Desk Motadata: An ITIL-aligned, PinkVERIFY Certified, IT Service Desk Built on DFIT (Deep Learning Framework for IT Operation). This software helps businesses swiftly adopt changes in people, operations, and technology.
Benefits of AI-enabled IT Service Desk
40% Fewer Man Hrs.
It automates operations like employee on-boarding and off-boarding.
80% Reduction in MTTR
Apart from that, it automates the method of assigning incident management tickets and SLA escalation criteria.
80% Reduction in MTTR
$350K Annual Savings
Resolve Incidents Quickly and Improve End-user Experience with Innovative IT Service Desk
An AI-enabled Service Desk Software that helps technicians to provide seamless services, and decrease MTTR. Apart from that it decreases escalations and offers excellent support to end-users with flexible practices and intelligent automation.
Lifecycle Management of Service Request
Furthermore, Service Desk Software enables end-to-end lifecycle management of any service request with integrated ITIL-aligned modules. These modules are incident, problem, knowledge, change, and release management.
Apart from that, it builds context through relationship mapping for better RCA.
It leverages knowledge management with progressive search to promote self-help and deflect tickets
Last but not the least, it nicely manage, plan, and execute changes and automate the change operation with integrated workflows
KEY BENEFITS
- Standardization of IT Processes
- Improve Productivity
Service Desk Automation
With the help of service desk automation, you can get rid of manual redundant tasks. It can be done by using intelligent workflow automation and time-consuming conversations with end-users about general issues using a virtual agent.
- No code workflow builder to build multi-level workflows
- Handle technician workloads and trigger smart assignments
- Create plans for specific incident types
- Adapt every use-case with our bot framework that permits integration with any 3rd party app
KEY BENEFITS
- Improved ROI
- Improved Customer Experience
- Less Manual Work
SLA Management
With the help of SLA Management, you can fix tickets promptly based on priority. Apart from that you will get notified of SLA breaches, and measure SLA performance using SLA Management.
- Make multiple SLA policies and escalation criteria
- Auto-escalate tickets and inform key stakeholders on SLA violations with pre-defined automation rules
- Calculate SLA performance using compliance reports to achieve visibility into the service delivery
KEY BENEFITS
- Faster Responses
- Measure Efficiency
Engagement with Virtual Agent
An NLP-powered, Virtual Agent to help businesses minimize tickets with known solutions via automated, personalized answers and by providing access to the knowledge base. It saves plenty of time for technicians to concentrate on pressing matters.
- Drag and drop conversation builder to make conversation flows
- Train multiple models with common search terms
- Build custom chat plugins to improve functionalities
KEY BENEFITS
- Reduce the cost to serve
- Provide 24 x 7 personalized support
Multi-Channel Adoption
It boosts customer experience through a multi-channel service desk. Also, it enables users to select the mode of service delivery running from email, through the self-service portal to chatbots.
- Maximize user attention by leveraging social channels like WhatsApp, MS Teams, etc. into self-service
- Permit users easy entry to the service portal from our mobile app
- Create a knowledge base available from the service portal via an advanced search
KEY BENEFITS
- Increase Service Desk Adoption
- Better Accessibility
Motadata
Service Desk Modules
Motadata’s ServiceOps Service Desk permits you to automate manual processes to increase efficiency and enhance the quality of your service delivery.
Incident Management
A proactive solution powered by AI/ML to capture and troubleshoot disruptions in their service delivery.
Problem Management
An ITIL compliant tool that allows correlating similar tickets and performing root cause analysis.
Request Fulfillment
Manage service requests via their entire life cycle using ITIL processes and AI-driven automation.
Change Management
An ITIL-aligned solution that helps an organization minimize the risk and impact of changes.
Release Management
A solution to deploy modifications and new releases through stage-wise tracking.
Availability Management
SLA to determine levels of service deliverability and responsiveness of ticket management to keep the quality of service.
Asset Management
Asset management is an IT and Non-IT asset inventory management solution that supports ITIL processes to manage asset life-cycle.
Knowledge Management
A solution to make a central repository of knowledge articles that encourage their users towards self-service and assist technicians.
Virtual Agent
A virtual agent is an NLP-powered chat system that translates user questions or questions into actionable items like a ticket.
Service Catalog
It is a solution to streamline service delivery using an e-commerce style catalog and process automation.
Service Asset & Configuration Management
A CMDB that provides visibility of hardware, software, and Non-IT assets to maintain the track.
Project Management
It is an intuitive task management system. This system allows you to break down tough tasks into smaller units.
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